Privacy Notice

Avenivo is a privacy-focused live translation service in development, operated by Avenivo Labs LLC, a Wyoming limited liability company in the United States (“Avenivo,” “we,” “us,” or “our”).

This Privacy Notice explains what information Avenivo processes, why we process it, when information leaves your device, how long we retain it, and the choices and rights available to you.

Avenivo is designed to minimize the amount of personal information sent to our servers. In particular, microphone audio used for supported on-device translation modes is processed on the device and is not sent to Avenivo.

1. Scope

This Privacy Notice applies to the Avenivo application, Avenivo website, Online Room and Web Listener features, account and authentication services, support communications, and related services operated by Avenivo.

It does not govern third-party websites, applications, operating-system services, or services that are independently controlled by third parties.

2. Information We Process

The information Avenivo processes depends on how you use the service.

2.1 Guide account information

If you create or use a Guide account, we process information necessary to operate and authenticate that account, including:

• your email address;
• internal account identifiers;
• authentication and session information;
• one-time-password or authentication-delivery status information; and
• security information necessary to protect your account and the service.

We do not require listeners who join a supported Online Room through a Web Listener link or QR code to create a Guide account unless the product specifically presents an account requirement.

2.2 Audio and speech

Avenivo is designed so that microphone audio used in supported Solo or Local translation workflows is processed on your device.

Avenivo does not receive or store that microphone audio as part of those on-device workflows.

When you use Online Room functionality, Avenivo’s service is designed to relay the source and translated text required to provide the room experience rather than upload the underlying microphone audio to Avenivo.

Operating-system speech, translation, or accessibility components may process information according to the design and settings of the device platform. Those components are controlled by their respective providers rather than by Avenivo.

2.3 Translation and Online Room data

When an Online Room is used, Avenivo may process information necessary to operate the room, such as:

• room or session identifiers;
• selected language information;
• source and translated text transmitted through the room;
• connection and session state; and
• limited operational information needed to reconnect participants or maintain the active room.

Avenivo may maintain a limited temporary text buffer for reconnect functionality. This buffer is intended for live service operation, not for building a permanent transcript archive.

Avenivo does not use Online Room translation text for behavioral advertising.

2.4 Website and infrastructure information

When you use Avenivo’s website or network services, infrastructure providers may process technical information necessary to deliver and protect the service, including:

• IP address;
• request and connection information;
• browser or device information made available through normal network requests;
• security events; and
• technical logs necessary for reliability, debugging, fraud prevention, or abuse prevention.

Cloudflare is used for website, network, security, and related infrastructure functions.

2.5 Support communications

If you contact us for support, we process the information contained in your communication, such as your email address, message, and information you voluntarily provide so that we can respond to your request.

Please avoid sending sensitive personal information that is not necessary for us to assist you.

3. Information We Do Not Currently Collect for Advertising or Optional Analytics

Avenivo does not currently use:

• behavioral advertising;
• advertising pixels;
• cross-context behavioral advertising;
• optional advertising cookies; or
• optional analytics cookies or analytics beacons.

We do not sell personal information for monetary consideration.

We do not use microphone audio for advertising.

If our practices materially change, we will update this Privacy Notice and, where required, provide appropriate notice or choice before using personal information for a materially different purpose.

4. Cookies and Similar Technologies

Avenivo does not currently use optional advertising or analytics cookies.

The website, authentication system, or infrastructure providers may use cookies, local storage, or similar technologies that are necessary to:

• deliver the website or service;
• maintain authentication or session state;
• preserve security;
• prevent abuse; or
• perform other functions necessary for the service requested by the user.

If Avenivo later introduces non-essential analytics, advertising, or similar technologies, this Privacy Notice will be updated and any consent controls required by applicable law will be provided before those technologies are used where required.

5. Why We Process Personal Information

We process personal information only for purposes connected with operating, securing, supporting, and improving the service.

These purposes include:

Providing the service

We process account, authentication, room, language, connection, and source and translated-text information as necessary to provide functionality you request.

For users in the European Economic Area (“EEA”), where the GDPR applies, this processing is generally based on the necessity of processing to provide the service requested by you or to perform our agreement with you.

Authentication and account security

We process authentication information, session information, and security events to verify users, protect accounts, prevent unauthorized access, and maintain the security of Avenivo.

Where the GDPR applies, this may be necessary to perform our agreement with you and/or for our legitimate interests in protecting users and the service against misuse and security threats.

Service security, reliability, and debugging

We process limited technical information where reasonably necessary to maintain service availability, diagnose faults, prevent abuse, and protect Avenivo’s systems.

Where the GDPR applies, we rely on our legitimate interests in operating a secure and reliable service, except where those interests are overridden by applicable data-protection rights.

Customer support

We process support communications to respond to your requests and resolve problems.

Depending on the request, this processing may be necessary to provide the service or based on our legitimate interest in providing customer support.

Legal obligations

We may process or preserve information where reasonably necessary to comply with applicable law, enforce legal rights, respond to lawful legal process, or protect the rights and safety of Avenivo, our users, or others.

6. How We Share Information

We do not sell personal information.

We disclose information only where reasonably necessary to operate or protect the service, including to the following categories of recipients.

Infrastructure and security providers

Avenivo uses service providers, including Cloudflare, to provide website, network, security, and related infrastructure services.

These providers may process technical information such as IP addresses, requests, connection information, and security events as necessary to perform their services.

Transactional email providers

Avenivo may use transactional email services to send authentication messages such as one-time passwords.

Those providers receive the information necessary to deliver the requested message, such as the destination email address and delivery-related information.

Support email providers

If you contact Avenivo by email, the provider used to operate our support email service processes the communication as necessary to deliver, store, and manage that message.

Legal and safety disclosures

We may disclose information if reasonably necessary to comply with applicable law, valid legal process, or governmental requests, or to protect the rights, security, or safety of Avenivo, our users, or others.

Business changes

If Avenivo is involved in a merger, acquisition, financing, reorganization, sale of assets, or similar business transaction, relevant information may be transferred as part of that transaction subject to applicable law.

7. Data Retention

Avenivo follows a data-minimization approach and does not intend to retain personal information longer than reasonably necessary for the purpose for which it is processed.

Because different categories of data serve different operational purposes, retention is determined as follows.

Live Online Room text

Source and translated text used for a live Online Room may be maintained temporarily as part of a limited reconnect buffer.

It is not intended to be maintained by Avenivo as a permanent transcript history.

Account information

Account information is retained while the account remains active and is removed or de-identified through the account-deletion process, subject to limited information that must be preserved for security, suppression, legal, or system-integrity purposes.

Authentication and session information

Authentication and active-session information is retained as necessary to operate the account and service. Sessions are revoked as part of account deletion.

Security and infrastructure information

Security, request, and infrastructure records may be retained for the period reasonably necessary to investigate incidents, prevent abuse, debug service problems, maintain reliability, and satisfy applicable operational or legal requirements.

Retention may also depend on the configuration and retention practices of the infrastructure provider involved.

Support communications

Support communications may be retained for as long as reasonably necessary to resolve the request, maintain a record of the support interaction, address recurring problems, protect legal rights, or meet applicable legal requirements.

Deletion-control information

When an account is deleted, Avenivo may retain limited non-content records that are no longer used as an active user profile.

For a hard bounce or complaint, Avenivo retains only a recipient HMAC, suppressed state, reason, and update timestamp until suppression is explicitly lifted through a controlled event. The HMAC is pseudonymous, not anonymous, and is used only to block future email and one-time-code delivery, not for analytics, marketing, profiling, or linking a later account. Separately, anonymized administrative tombstones may remain for security or system-integrity purposes.

Avenivo does not use such retained control information to reconstruct a deleted account.

8. Account Deletion

Where account deletion is available in the Avenivo application, you may use the in-app account-deletion control.

The deletion process is designed to:

• revoke active sessions associated with the account;
• terminate an active Online Room associated with the account where applicable;
• delete personal account information that remains attributable to the account;
• delete attributable authentication, session, room, and usage records covered by the deletion process; and
• anonymize limited administrative facts that must be retained for security, suppression, system integrity, or similar operational reasons.

The limited HMAC suppression record and separate anonymized administrative tombstones described above may remain.

They are not used to recreate the deleted account or link a later registration back to the deleted account.

If you cannot access the in-app deletion control, you may contact us at support@getavenivo.com.

9. Your Privacy Rights

Depending on where you live and the law that applies, you may have rights concerning your personal information.

These may include the right to:

• request access to personal information about you;
• request correction of inaccurate personal information;
• request deletion of personal information;
• request restriction of certain processing;
• object to certain processing based on legitimate interests;
• request a portable copy of eligible information;
• withdraw consent where processing is based on consent; and
• complain to a competent data-protection authority.

These rights are subject to applicable legal conditions and exceptions.

To make a privacy request, contact support@getavenivo.com.

We may need to take reasonable steps to verify that a request relates to you before disclosing, correcting, or deleting personal information.

EEA users

If the GDPR applies to you, you may also have the right to lodge a complaint with the supervisory authority responsible for data protection in the EEA country where you live or work, or where you believe an infringement occurred.

Avenivo Labs LLC is established in the United States and does not currently have an establishment or appointed representative in the EEA. Privacy requests may be sent directly to Avenivo at support@getavenivo.com.

10. California Privacy

California residents may have privacy rights under California law where the relevant law applies to Avenivo and to the particular processing activity.

Avenivo does not currently sell personal information or share personal information for cross-context behavioral advertising.

Where applicable, California residents may request access to, correction of, or deletion of eligible personal information without unlawful discrimination for exercising applicable privacy rights.

Requests may be submitted to support@getavenivo.com.

Avenivo’s obligations under the California Consumer Privacy Act and California Privacy Rights Act depend in part on statutory applicability requirements. Nothing in this section is intended to state that Avenivo is subject to provisions that do not legally apply to it.

11. International Processing

Avenivo Labs LLC is a United States company.

Information that is sent to Avenivo or to its service providers may therefore be processed in the United States or in other locations where those providers operate.

Privacy and data-protection laws in those locations may differ from the laws in your country.

Avenivo does not use this Privacy Notice as a substitute for any additional transfer safeguard that applicable law may require for a particular transfer.

If you are located in the EEA and would like information about the location or arrangements applicable to processing of your personal information, contact support@getavenivo.com.

12. Security

Avenivo uses technical and organizational measures intended to protect personal information appropriate to the nature of the information and the service.

No internet-connected service or storage system can be guaranteed to be completely secure.

You are responsible for maintaining the security of devices and email accounts you use to access Avenivo.

13. Children

Avenivo is not directed to children under 13.

We do not knowingly design Avenivo for children under 13 to create and operate Guide accounts.

If you believe that a child under 13 has provided personal information to Avenivo in circumstances where we should not retain it, contact support@getavenivo.com.

Additional protections may apply to minors under the laws of particular jurisdictions.

14. Automated Decision-Making

Avenivo does not currently use personal information to make solely automated decisions that produce legal effects or similarly significant effects about users.

Translation itself is an automated service function and should not be understood as a legal, eligibility, credit, employment, insurance, health, or similarly consequential decision about a person.

15. Changes to This Privacy Notice

We may update this Privacy Notice when our service, technology, providers, or legal obligations change.

When changes are material, we will update the “Last updated” date and provide additional notice where required by applicable law.

The version published on the Avenivo website is the current version.

16. Contact Us

For privacy questions, privacy-rights requests, account-deletion assistance, or other questions about this Privacy Notice, contact:

Avenivo Labs LLC
Wyoming, United States
Email: support@getavenivo.com